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Frequently Asked Questions
The string is a safety item and is used on the outside window mate. It is used to stop the item falling to the ground if the window mates are accidentally separated. The string can be extended by simply attaching an extra length. The string must be used on high rise building.
Slide the window mate into the corner and open the window mates by separating the window mates by pulling the two halves apart at the sponge, then pull the blades into the corner, this will clean the last corner. This may be viewed at the end of the video which is found in the instruction section of the web site.
Most streaking is caused by the window mates being incorrectly stored or the item is being incorrectly used. (please click on How should i store the window mates? Streaking is often cause by window mates being used in the wrong direction. Window mates will only clean and dry in one direction - sponge first that is in the direction of the arrow. Please see more information and video, located in the instructions page in this website.
Window mates falling off, is often caused by window mates being used in the wrong direction, providing the thickness of the glass does not exceed 12mm (yellow model) 28mm (blue model).^. Window mates will only clean and dry in one direction - sponge first, that is in the direction of the arrow. Washing up liquid should be used 3-4 times stronger than you wash your dishes in the kitchen. We recommend in: Australia-Morning Fresh, Sunlight, Palmolive. United Kingdom-Fairy Liquid. If you purchased in 2006-morning fresh if you find the windowmate stiff on the glass. USA - Dawn or Palmolive. Warning- Use Only plain dishwashing liquid without additives. Please see more information and video, located in the instructions page in this website. ^The adhesion of the window mates may vary depending on thickness of glass, coating and firms used during the manufacturing process. If you are having problems we may on request build custom models for speciality glazing. Please contact your local distributor.
Window mates must be used with dish washing liquid only as other cleaning products may damage the seals or cause the window mates to grab the window.
Their is two main ways to get the window mates on.
Please see the instruction page and video. Click here Please see the instruction page. Click here Please see the instruction page. Click here
You should store the Yellow window mates either separately or together with the blades parallel, that is with the blades not crossed. You should store the all double paned/glazed Blue and Purple window mates separately, we recommend placing them back in the packaging. Please note that storing the purple windowmates magnet to magnet will void your warranty.
You can buy more sponges and seals from our distributors, please contact us for you local distributor.
What is the Warranty on the window mates? Window Mates have a 12 month manufactures warranty and a lifetime guarantee on the magnets.
If you place your fingers in the sponges and pushing the seals\blades towards your chest, then pull the sponges apart you should be able to separate the windowmates. We recommend that you store the blue and purple windowmates separately. Please note that storing the purple windowmates magnet to magnet will void your warranty.
Low-emission and Pilkington K Glass™is known as Low E Glass. The glass has applied on inside double glazing, a microscopically-thin coating of metal oxide or silver. This allows the sun's heat and light to pass through the glass into the building, while at the same time it blocking heat from leaving the room, reducing heat loss considerably. The glass is clear in appearance and very difficult to detect without a special meter. Since the Kyoto protocol, which has limited C02 emissions, and legislation for energy efficient glass, Low E glazing is mandatory in some European counties. This legislation requires all new glazing to be low emissive. This effects glazing in Germany, UK, Belgium, Austria, Switzerland, and many other European countries. In the United Kingdom all orders for double glazing installed after 1st July 2002 must be Low E.
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